Powerful features across every channel
From first contact to loyal customer — Engage gives you every tool you need to manage, automate, and scale customer conversations across WhatsApp, Email, SMS, Instagram, and Messenger.
Campaign Manager
Reach your audience with precision at scale.
Design, schedule, and send bulk WhatsApp campaigns to segmented contact lists. Monitor delivery, read rates, and click-through in real time — and iterate for maximum ROI.
- Audience segmentation by tags, attributes, or behaviour
- Template-based message builder with variable substitution
- Scheduled and drip campaign support
- Real-time delivery and read analytics
- Multi-channel sends — WhatsApp, Email & SMS from one campaign
- Opt-out and unsubscribe management
Template Studio
Create and submit WhatsApp templates in minutes.
Build rich-media WhatsApp message templates with text, buttons, images, and documents. Preview them before submission, track approval status, and re-use approved templates across campaigns.
- Drag-and-drop template builder
- Support for header, body, footer, and CTA buttons
- Image, video, and document attachments
- Live preview across device sizes
- One-click Meta submission and status tracking
- Version history and template library
Product Catalog
In-chat commerce powered by your product data.
Connect your product catalogue directly to WhatsApp. Let customers browse, ask questions, and add items to a WhatsApp cart — all within the conversation.
- Sync products from Shopify, WooCommerce, or CSV
- Rich product cards with images, prices, and descriptions
- In-chat cart and checkout flow
- Inventory and availability sync
- Automated order confirmation messages
- Catalog sharing via interactive messages
Workflow Automation
Automate responses and journeys — no code needed.
Build sophisticated multi-step automation flows with a visual drag-and-drop canvas. Trigger workflows from keywords, events, or webhooks, and branch logic based on customer behaviour.
- Visual drag-and-drop flow builder
- Trigger types: keyword, event, webhook, schedule
- Conditional branching and wait steps
- Integration actions (CRM update, HTTP webhook, email)
- Re-engagement and re-try logic
- Analytics per flow step and conversion tracking
Analytics Dashboard
Decisions backed by real data.
Get a 360-degree view of your WhatsApp performance. From campaign delivery funnels to agent productivity, every metric you need is on one screen — exportable and shareable.
- Campaign delivery, open, and click funnels
- Agent response time and resolution analytics
- Revenue attribution per campaign
- Contact growth and engagement trends
- Custom date range and dimension filters
- Real-time AI cost and wallet spend tracking
Smart Notifications
Deliver the right message at the right moment.
Send transactional alerts, order status updates, appointment reminders, and promotional pushes — all automated and triggered by your system events via our API or webhooks.
- Event-triggered transactional notifications
- Order, shipping, and delivery updates
- Appointment and payment reminders
- OTP and verification messages
- Opt-in / opt-out compliance management
- Delivery and read-receipt webhooks
Team Management
Collaborate securely across your organisation.
Invite teammates, assign roles, and control what each person can see and do. Full activity audit logs ensure accountability, and SSO support keeps enterprise security teams happy.
- Role-based team seats — 2 on Pro, up to unlimited on Enterprise
- Role-based access: Admin, Agent, Viewer
- Workspace isolation for agencies and multi-brand
- Full activity audit log
- DPDP-ready consent management for every contact
- API key management per workspace
Multi-Channel Messaging
One campaign, every channel your customers actually use.
Run a single campaign across WhatsApp, Email, and SMS — no separate tools, no re-building the message three times. Instagram and Messenger join the same shared inbox for two-way conversations, kept apart from bulk sends per Meta's policy on those channels.
- WhatsApp, Email & SMS campaigns from one builder
- Instagram & Messenger conversations in the same inbox
- Per-channel delivery and cost tracking
- SMS requires your own DLT template registration (India)
- Consistent audience segments across every channel
- One contact record, whichever channel they reply on
AI Chatbot & Knowledge Base
Answers grounded in your own docs, not guesses.
Upload your FAQs, policies, and product docs — the AI retrieves the relevant passage via real vector search before it replies, and reports its own confidence so you know when to trust it and when a human should step in.
- Knowledge Base with vector search retrieval
- Self-reported confidence score on every reply
- Configurable handoff to a human agent
- Works inside Workflow Automation as a reusable node
- Per-call cost tracked against your wallet
- Trained on your content — not a generic model's guess
DPDP-Ready Consent Management
Built for India's Digital Personal Data Protection Act.
Capture and record consent at the point of contact, and scope marketing sends to only the contacts who've actually opted in — the groundwork enterprise buyers and their legal teams ask for.
- Consent capture UI at signup and contact import
- Per-contact consent history and audit trail
- Campaign audiences scoped to recorded consent
- CSV export of consent records
- Built specifically for DPDP, not a generic GDPR retrofit
- Opt-out always available in every conversation
Wallet & Cost Visibility
Know exactly what every message costs, before it sends.
A prepaid wallet with real per-message rate cards for every channel and every AI reply — no reconciling a surprise bill at the end of the month against messages you can't trace back.
- Prepaid wallet with instant recharge
- Real rate cards per channel, not an estimate
- Per-call AI cost logged to the same ledger
- Daily spend rollup by channel
- Configurable low-balance threshold to pause new sends
- Full spend history, exportable
Ready to put these features to work?
Start your free 14-day trial today. No credit card required.