Powerful features for every WhatsApp use case
From first contact to loyal customer — Engage gives you every tool you need to manage, automate, and scale your WhatsApp business operations.
Campaign Manager
Reach your audience with precision at scale.
Design, schedule, and send bulk WhatsApp campaigns to segmented contact lists. Monitor delivery, read rates, and click-through in real time — and iterate for maximum ROI.
- Audience segmentation by tags, attributes, or behaviour
- Template-based message builder with variable substitution
- Scheduled and drip campaign support
- Real-time delivery and read analytics
- A/B testing for messages and send times
- Opt-out and unsubscribe management
Template Studio
Create and submit WhatsApp templates in minutes.
Build rich-media WhatsApp message templates with text, buttons, images, and documents. Preview them before submission, track approval status, and re-use approved templates across campaigns.
- Drag-and-drop template builder
- Support for header, body, footer, and CTA buttons
- Image, video, and document attachments
- Live preview across device sizes
- One-click Meta submission and status tracking
- Version history and template library
Product Catalog
In-chat commerce powered by your product data.
Connect your product catalogue directly to WhatsApp. Let customers browse, ask questions, and add items to a WhatsApp cart — all within the conversation.
- Sync products from Shopify, WooCommerce, or CSV
- Rich product cards with images, prices, and descriptions
- In-chat cart and checkout flow
- Inventory and availability sync
- Automated order confirmation messages
- Catalog sharing via interactive messages
Workflow Automation
Automate responses and journeys — no code needed.
Build sophisticated multi-step automation flows with a visual drag-and-drop canvas. Trigger workflows from keywords, events, or webhooks, and branch logic based on customer behaviour.
- Visual drag-and-drop flow builder
- Trigger types: keyword, event, webhook, schedule
- Conditional branching and wait steps
- Integration actions (CRM update, HTTP webhook, email)
- Re-engagement and re-try logic
- Analytics per flow step and conversion tracking
Analytics Dashboard
Decisions backed by real data.
Get a 360-degree view of your WhatsApp performance. From campaign delivery funnels to agent productivity, every metric you need is on one screen — exportable and shareable.
- Campaign delivery, open, and click funnels
- Agent response time and resolution analytics
- Revenue attribution per campaign
- Contact growth and engagement trends
- Custom date range and dimension filters
- CSV / PDF export and scheduled email reports
Smart Notifications
Deliver the right message at the right moment.
Send transactional alerts, order status updates, appointment reminders, and promotional pushes — all automated and triggered by your system events via our API or webhooks.
- Event-triggered transactional notifications
- Order, shipping, and delivery updates
- Appointment and payment reminders
- OTP and verification messages
- Opt-in / opt-out compliance management
- Delivery and read-receipt webhooks
Team Management
Collaborate securely across your organisation.
Invite teammates, assign roles, and control what each person can see and do. Full activity audit logs ensure accountability, and SSO support keeps enterprise security teams happy.
- Unlimited team members (Business / Enterprise)
- Role-based access: Admin, Agent, Viewer
- Workspace isolation for agencies and multi-brand
- Full activity audit log
- SSO via Google and SAML (Enterprise)
- API key management per workspace
Ready to put these features to work?
Start your free 14-day trial today. No credit card required.